Contact Center & Dialer
Predictive dialing and omnichannel for outbound teams.
A purpose-built stack for contact centers: predictive & power dialers, CRM-native workflows, IVR, AI scoring, and analytics.
What’s inside
Contact Center & Dialer — piece by piece
Predictive & Power Dialers
Adaptive pacing engine that maximizes agent talk time and keeps abandon rates under 3%.
- Adaptive pacing engine — abandon rates under 3%
- Answering-machine detection tuned for human hellos
- Power, progressive, predictive, and preview modes
Native CRM Integration
Two-way sync with HubSpot, Salesforce, Zoho, Pipedrive, Zendesk, and custom CRMs.
- Two-way sync with HubSpot, Salesforce, Zoho, Pipedrive, Zendesk
- Click-to-dial, screen-pop, and auto-disposition push
- Custom field mapping and webhook events
Omnichannel Communication
Voice, SMS, WhatsApp, email, and webchat unified in one agent desktop.
- Voice, SMS, WhatsApp, email, and webchat in one desktop
- Unified conversation history across channels
- Channel-aware routing and SLA enforcement
IVR & Smart Routing
Drag-and-drop IVR builder with skill-based routing, callback queues, and business-hours logic.
- Drag-and-drop flow builder with branching logic
- Skill-based routing and callback queues
- Text-to-speech in 40+ languages
Call Recording, AI & Analytics
100% call recording, real-time transcription, sentiment scoring, and supervisor dashboards.
- 100% call recording with searchable transcripts
- Real-time sentiment and keyword scoring
- Supervisor dashboards, barge, whisper, coach
Lead & Campaign Management
List hygiene, timezone-aware pacing, compliance rules, and campaign-level KPI tracking.
- List hygiene and timezone-aware pacing
- TCPA / DNC compliance rules at dialer level
- Campaign KPI boards and A/B script testing
Most customers are porting, provisioning, and dialing inside 5 business days. Complex migrations with on-prem dependencies typically run 2–4 weeks.
Ready to transform your outbound?
See your own call flows running on VOIPONE in a 20-minute demo. Zero commitment, real numbers.